Refund policy
Return Eligibility
Items may be returned within 30 days from the date of delivery if they meet the following conditions:
• The item is unused, unworn, and unwashed
• The item is in its original condition
• All tags, packaging, and labels remain attached
• The item shows no signs of wear, damage, stains, odors, or alterations
We reserve the right to refuse returns that do not meet these conditions.
Items returned without prior authorization may not be accepted.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@jackkobb.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@jackkobb.com.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
• A defective item
• An incorrect item sent by us
We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.
Non-Returnable Items
The following items are not eligible for return or refund:
• Final sale items
• Clearance items
• Gift cards
• Customized or personalized items
• Items marked “non-returnable” at the time of purchase
• Items returned after the 30-day return period
Return Authorization
All returns must be approved before being sent back.
To request a return, customers must contact us at: [info@jackkobb.com]
Please include:
• Your order number
• The reason for the return
• Photos of the item if the item is damaged or defective
If approved, return instructions will be provided.
Unauthorized returns may be refused or returned to the sender.
Exchanges
We offer exchanges for size changes or defective items when inventory is available.
If the requested item is unavailable, we may offer:
• Store credit
• A refund to the original payment method
Exchanges are processed after the returned item has been received and inspected.
Damaged, Defective, or Incorrect Items
*Please inspect your order upon reception*
If you receive an item that is damaged, defective, or incorrect, you must notify us within 7 days of delivery.
Please provide:
• Order number
• Clear photos of the item and packaging
If approved, we will provide one of the following remedies:
• Replacement item
• Store credit
• Full refund
Refund Processing
Once a returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing time may take 5–10 business days, depending on your financial institution
Original shipping charges are non-refundable except in cases where we made an error.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jackkobb.com.
Order Cancellations
Orders may only be canceled within 12 hours of purchase.
After this period, orders may have already entered processing or fulfillment and cannot be canceled.
Fraud, Abuse, or Excessive Returns
We reserve the right to limit, refuse, or deny returns in cases where we determine, at our sole discretion, that:
• A customer is abusing the return policy
• Excessive returns are detected
• Fraudulent activity is suspected
Chargebacks
Customers agree to contact us to resolve any issues before initiating a chargeback or payment dispute.
Filing fraudulent chargebacks may result in account suspension and legal action where permitted by law.
Limitation of Liability
To the fullest extent permitted by law, our liability for returned items shall be limited to the purchase price paid for the product.
We are not responsible for:
• Delays caused by shipping carriers
• Lost or stolen packages marked as delivered
• Damage caused by improper use or care of products
Policy Updates
We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website.
Contact Information
For questions regarding returns or refunds, contact:
Email: info@jackkobb.com